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****We will be adding more information to this page over the next few
days.
CustomChess.com General
Information & FAQs:
Click on a topic to jump to that
section:
Shipping & Packing:
Domestic Shipping:
Orders in the U.S. are shipped via UPS or USPS. During checkout,
you can select the desired carrier and service type and the shipping
amount will be shown. Full insurance is included in the shipping
price. There is a $5 packing charge added to each order.
International Shipping:
Shipping is available to most countries via the United States Postal
Service. The normal shipping service used is USPS Priority Mail
International and usually takes around 7 to 10 business days.
During checkout, you will be provided with the exact shipping amount.
The cost is usually between $80 and $140, depending on the size and
weight of your board. There is a $5 packing charge added to each
order.
Packing:
All orders over $600.00 are packed in foam lined plywood crates.
Orders under $600.00 may be packed in foam lined plywood crates or
foam line cardboard boxes. There is a $5 packing charge added to
each order. To view what the foam lined plywood
crates look like, click
here.
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Security and Privacy:
Security - Personal Information (name, address, phone, etc):
If you are using a security-enabled browser (almost all modern updated
browsers such as Internet Explorer and Firefox are), all the personal
information you send us during checkout is encrypted, making it
extremely difficult (if not impossible) to read in the event that it
is wrongfully intercepted. Our checkout system utilizes industry
standard SSL technology to encrypt your sensitive personal
information. An unbroken key or closed padlock icon will appear in the
status bars of most browsers indicating that SSL encryption technology
is in operation. You will see this on our checkout pages where you
enter your personal information.
Security - Credit Card
Information:
If you are paying for your order online,
after entering your personal information (name, address, phone, etc.),
you will be taken to either Authorize.net or PayPal.com to complete
your payment. We do not receive transfers or store your credit
card information on our own site or servers in any way. If paying via credit card
through Authorize.net, your credit card information is submitted over
their highly secure server. In fact, we are not even aloud
access to your credit card information. We can issue refunds through
the Authorize.net system, but can not issue new charges. If you paid
online and need to make a further payment, you will have to go though
our checkout again. If you are paying via PayPal, the
transaction is likewise completed on their secure system. You can
read more about the security at Authorize.net here, or about the
security at Pay here.
If you are paying via credit card over the phone, your information
will be promptly entered via Authorize.net's secure online server.
After the information is entered, any credit card information we wrote
down is immediately destroyed (burned), unless you request that we
keep your information for future transactions. In that case, we will
store you information in our safe (credit card information taken over
the phone is not
stored digitally or on a computer).
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Checkout Instructions
:
Down Payments Options:
When checking out you can chose to pay for your order in full up-front
and receive a 3% discount, or you can pay 50% down and pay the balance
in the future (must be paid before your order will ship).
Wholesale clients also have the option of paying 20% down.
During checkout, below the section where you enter your name, address,
etc., enter one of the following words in the "Payment Type"
field:
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Full Up-front Payment: to make a full up-front payment
and receive a 3% discount on your order, enter the word: full
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50% Down Payment: to make a 50% down payment, enter the
word: 50down
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20% Down Payment: to make a 20% down payment (wholesale
clients only),
enter the word: 20down
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Balance Payments and Gift Certificates: if you are paying
for the balance due on an order or purchasing a gift certificate,
leave the "Payment Type" field blank. |
Types of Payments Accepted:
You can pay for your order online via PayPal or Credit Card
(credit cards processed by Authorize.net). Or, you can pay with a credit
card over the phone. U.S. customers can also pay with a personal check, business check, or
money order through the mail. We accept VISA, MasterCard, and
Discover Card.
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Pay online via PayPal: on the checkout page, select "PayPal" from the drop-down
list under the "Payment Method" field (located on the bottom of the page after
entering name, address, etc.). After clicking "continue" on the final
checkout page on our site, you will be forwarded to PayPal to complete your
payment. |
| Pay online via Credit Card:
on the checkout page, select "Credit Card" from the drop-down
list under the "Payment Method" field (located on the bottom of the page after
entering name, address, etc.). After clicking "continue" on the final
checkout page on our site, you will be forwarded to Authorize.net to complete
your payment. |
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Pay via Credit Card over the phone:
on the checkout page, select "Phone Credit Card Payment" from the drop-down
list under the "Payment Method" field (located on the bottom of the page after
entering name, address, etc.). After clicking "continue" on the final
checkout page on our site, the online portion of your order will be complete.
Then, please call 1-906-285-1684 to make your payment. Please note, I miss
many call due to being in the shop with equipment running or being out of
service, if you get the voicemail, please leave you name, number, order
number, and a good time to call and I will call you back asap. |
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Pay with Personal Check, Business Check, or Money Order via mail (U.S.
customers only): please make checks or money orders payable to "CustomChess.com"
and mail to the address below. Please include your order number with the
payment.
CustomChess.com
E6381 Gheller Drive
Bessemer, MI 49911 |
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About the Wood:
The wood is so important is
has its own page! Click on the link below to explore the woods we use.
The Wood Page |
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Updated:
Friday, January 8th, 2010 |
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